StayAtUs collects personal data whenever you visit our website or app. These data may consist of information you provide to us by logging in at our website, booking a hotel, communicating with us, or when you sign up for our mailing list, newsletters, or any other form of marketing related communication tool. We also collect indirect personal data, like information about the page you view on our website or in our app, or the device you use for viewing our website or connecting to our app.
The list below describes the categories into which the personal data we collect are divided and how we use this information.
We collect contact details, such as your name, email address, phone number, and physical address(es) connected to your account or possible reservations you make through our website. We use your contact details to communicate directly with you about the services we provide, to answer any questions, and eventually resolve problems.
In case you contact us through email, phone, post or an online form, we register your questions and comments. We also register your responses when you answer questionnaires or take part in promotions organized by us. We will use the acquired data to answer questions and to improve our services, and also to offer you relevant (hotel) deals.
We register which hotel bookings you make through our website or app.
After signing up for an account, we store your username and password credentials to secure your account. When you are offered the possibility of signing in through a social network, like Facebook for example, we do not receive your password or any other login credentials of that account, but only your email address and your name.
Information about your connection with our website or app is collected, along with the time and duration of the visit, which website you visited before, how you use our website, which pages you visit, how much time you spend on these pages, the choices you make, and, finally, which website you visit after your visit to our website.
Information about the computer, tablet, smartphone, or other electronic device you are using to access our website or our app. We will use data concerning fraudulent or criminal activity, regarding the use of our website or app, to trace and prevent fraud or crime.
We will use collected personal and user data to improve and protect our website, app, procedures, and processes, and to develop new products and services
Data sharing with third parties
We share required personal data with the hotels, which you book for your stay or your arrangement, to enable them to handle your reservation.
We provide personal data to third parties offering services to us. For example, service providers supporting us in running our IT infrastructure, handling analytical data about our products and services on our behalf, and professional services such as legal and administrative services. These must secure your personal data and may use it exclusively in compliance with our instructions.
We provide personal data to third parties who may offer us additional services. For example restaurants, museums, theaters, or event organizers that may add an extra dimension to your stay. We will provide your personal data to third parties to whom we are obliged by law in order to defend our rights, property or security, or in order to defend the rights, property, or safety of others. We may, for example, provide data to the Customs and Border Protection agency of the U.S. in the case that you travel to the U.S. We may also provide personal data to third parties in order to help in tracing and researching illegal activity and violations.
We will not provide any personal data to third parties, except for the reasons mentioned above. We may provide third parties with general statistical data and analytical data about the users of our website and our app, but we will ensure before providing these data that no single person can be identified based upon these data.
It's possible for StayAtUs or selected partners to show advertisements on our website, our app, or on other websites or apps. In order to make this as appropriate as possible, we might ask our partners to gather user data of our website/app. The gathered data might include IP-adresses of the devices used to connect to our website/app.
Cookies are small text files containing data about a computer (tablet or smart phone), which are downloaded whenever you visit a website. The website downloading the cookies -as well as other websites using the same cookies- may recognize these cookies. This way, websites 'know' if your computer has visited them before.
Cookies serve many different purposes. They help with understanding how websites are used, ensure efficient navigation through the pages, remember preferences and enhance the overall browsing experience. Cookies may also ensure that online marketing addresses your specific interests.
The cookies we use fall into one of the following categories: strictly necessary, analytical, functional, advertisement, and social media. Below you'll find further descriptions per category.
Strictly Necessary Cookies
These cookies are essential to the functioning of our website. They ensure a user-friendly navigation through our website and enable the use of certain functions. Without these cookies, necessary services like access to secured parts of our website, could not be offered.
These cookies gather data about how visitors use our website. For example: which pages are visited most frequently, how visitors browse from the one link to another by clicking through our website, and if they encounter error messages on certain pages. All data from these cookies will be grouped anonymously with all the other other information about the use of our website by other users. Generally speaking, these cookies offer us analytical data about our websites performance and how we might further optimize it.
Thanks to these cookies we are able to remember the choices you have made, so we can offer you personalized content and optimized functions on our website. These cookies may be used to recognize when you return to our website, and to remember your username, language, and country settings. They may also be used to store changes you made in character size, font type, and other elements of our pages, which can be personalized to speed up search queries.
These cookies are use to show advertisements that are relevant to you. They are used to reduce the number of times you are shown a certain advertisement and to track its effectiveness. They remember if you have visited a website and this information can be shared with other organizations, such as partners. This includes the possibility that you, after visiting our website, may encounter advertisements of our products elsewhere on the internet.
Social Media Cookies
After changing the browser settings regarding cookies, you may lose access to secured parts of our website, and other parts may stop functioning correctly.
More information on changing browser settings regarding cookies can be found at www.allaboutcookies.org. The EU advertisement industry has developed a program which enables you to unsubscribe from cookies used with this intention. Further information about the EU program can be found at www.youronlinechoices.eu.
In case of questions regarding our privacy, advertisement or cooky policy, please don't hesitate to contact us at customerservice@StayAtUs.nl or by calling +31 (0)20 260 21 66