Toggle site menu
Toggle sign in modal
Frequently Asked Questions about StayAtUs
Why is StayAtUs different from other hotel booking websites?
Because we are founded in co-creation with hotel owners and managers who want to be less dependent on the big booking sites and to offer you as a consumer fairer prices.
Because we don't charge commissions from hotels. This give them the changes to offer you better prices on their room rates.
Is StayAtUs safe to use?
Yes, our website is secured. Otherwise no hotel or hotel booking system would work with us.
Why do I need to log in to see my offers?
Because the major booking websites don't allow hotels to offer lower prices on public websites. This means they only may offer their lower room rates in a closed environment to you.
How do I log in?
You can log in with your Facebook account or your e-mail address.
Can I make a special request? For example: street view, extra bed, washing clothes, etc.
When you book a hotel, you can leave extra notes. The hotel will review your booking, get back to you before they send you a confirmation.
How do I know my hotel reservation is confirmed?
After you've booked the hotel will receive your reservation details. They will send you a confirmation within 2 hours. This confirmation voucher you can print and show it when you check in.
Can I make a reservation without a credit card?
That is depending of the hotel. The most hotels needs your credit card details to secure the reservation.
Does StayAtUs sell coupons or hotel vouchers?
We don't sell coupons or hotel vouchers.
Through StayAtUs you book your hotel rooms for discounted prices. No coupons or vouchers are needed.
When will I be charged for my reservation?
StayAtUs doesn't charge you the booking. You'll be paying the hotel directly by checking in or out.
How are the room rates set?
The hotel themselves determine their discount on the room rates.
These discounts vary daily or weekly depending on the availability of rooms at the hotel and competitive hotels nearby.
Because we don't charge commissions from hotels our rates are at least 7% lower than the big booking sites.
What if I find the same booking cheaper somewhere else?
Chances aren't that big, you will find the exact same room, against a better room rate. However, despite all our efforts, we cannot guarantee it definitively.
Do I need to show my confirmation by checking in the hotel?
It's always a good idea to have a printed copy in your suitcase. But it's not a require to check in.
Can I cancel my booking?
You can cancel your booking by directly contacting the hotel.
Do I pay cancellation costs?
That is depending of the policy you agreed upon reservation. If this is on non-refundable rate, the hotel is allowed to charge you a part or the entire amount of reservation.
Can I invite my friends to use StayAtUs?
Yes, of course! We would be glad to meet them;
StayAtUs is a community of people who love to explore;
People who want to stay in the best and nicest hotels for the best possible prices.
The more people use StayAtUs, the better!